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An avatar is a virtual representation of yourself. You can select your preferred features and use the slide bars and colour panels to customize. Build a realistic look-a-like, or let your imagination go wild with a more artistic approach. An avatar complements your personal profile by graphically displaying your personality. Find the avatar design and editing tools under the orange 'Your Account' menu tab.

Go to Avatar under the orange 'Your Account' menu tab. You will see the default male or female avatar on the left hand side of the screen, under your user name. Customising a basic avatar is free for YouPlay members.

To begin, choose a pair of eyes for your avatar. Scroll through the pages on the right until you find the pair you wish to use and click on them to select. You will see that the eyes appear on the face of the default avatar. Use the slide bars to alter positioning and size, and choose your preferred colour from the paint palette.

Next to the 'Eyes' heading you will see a down arrow. Click on it to release the drop down menu and continue working your way through each category until you have completely built your avatar.

When you are satisfied, click on the orange 'Save and Exit' button. Congratulations! You have created your avatar.

You can update the style of your avatar at any time, but remember to always save any changes.

YouPlay Premium Members also have access to the Avatar Store, which features a fantastic range of accessories for your avatar. Sign-up now to immediately unlock these items.  

YouPlay Premium Members can use tokens to purchase additional accessories from the Avatar Store. Each item that you select will appear in the shopping cart at the bottom of the screen. When you are ready to finalise the transaction, click on the orange 'Checkout' button which will save the items to your account.

Once you have traded tokens for a Store item, it is yours to keep for the duration of your Premium Membership. You can recognise which items make up your wardrobe as they will be marked 'Purchased' in the Store menus.

If you wish to dress your avatar in an item you have previously purchased, simply find and select it in the appropriate Store menu, choose your preferred colour and click the orange 'Save and Exit' button.

The YouPlay chat rooms in the Players Lounge provide a space for members to meet and talk together in real time. Choose the room you wish to enter from the list on the left. The rooms have titles that correspond to a broad topic or possible connection between players. For example, crossword fans could join that particular room, or you could select a room based on your country of residence. Of course, these topics are only guides and you are free to join any room you wish.

You can view the user names of other players who are chatting in a particular room in the list on the right.

Joiming the conversation is easy. Simply type your message in the text box and click on 'Send'. You will see your message appear in the chat box along with any responses. Happy chatting!

When you become a YouPlay member, you join a fantastic community of new friends, and you have a right to feel safe using community features such as chat rooms. It is also expected that all YouPlayers will abide by the general rules of social conduct to ensure that everyone has a great experience while on the site. 

While the vast majority of YouPlay members will always do the right thing, there may be a few bad eggs who will try to disrupt the enjoyment of others.

The YouPlay Team takes any form of abuse very seriously and we will not hesitate to take action against perpertrators of anti-social behaviour.  

If you feel that you have been the victim of abuse, please fill in a Support Ticket and include the following details for investigation:

1. User name of the person being abusive
2. Name of the chat room
3. Date and time of incident

YouPlay cash prize draws are open to Premium Members only.

Rules of Entry 

1. Premium Members receive an entry into the draws once per competition game, per day.

Example a: If you play three games of Wild Words in a day, the first game will give you one entry into the prize draws.

Example b: If you play two or more different games in a day (such as a Kakuro and then a Classic Crossword), you will receive a unique entry for each.

Note: Archive games will not give you entry into the prize draws.

Remember, the more days you play in a week, the more chances you have of winning!

2. You must complete a puzzle or game to receive an entry. Incomplete or incorrect solutions are invalid.

3. When you finish a game or puzzle a completion screen will appear. Click on the red ‘Enter Competition’ button to be automatically included in the eligible prize draw. A confirmation message will appear immediately after.

Yes. You receive one entry into the Weekly Prize Draw each time you complete a unique daily competition game. For example, if you complete a General Crossword, a Sudoku and a round of Wild Words in the one day, you will receive three seperate entries for that day. If however, you play three rounds of Wild Words and nothing else, you will only receive one entry for that day.

If you play each competition game once every day during a weekly prize draw period (from Wednesday to Tuesday), you will receive the maximum entries (112) into the Weekly Draw. The more you play, the more chances you have to win!   

YouPlay Premium Members who play each of the following games at least once every day during a competition week (Wednesday to Tuesday) will receive the maximum entries into the Weekly Cash Draw. That's a HUGE 112 chances to WIN!

Crossword Puzzles

Classic
Cryptic
Elevenses
General Knowledge
Giant

Number Puzzles

Addoku
kakuro
Shapeshifter
Sudoku
Windoku
X-Factor Sudoku

Word Puzzles

Code Cracker
Wild Words
Alphabet Mix
Wordsearch

Trivia

Quiz Time

Upgrade to a YouPlay Premium Membership for your chance to WIN!

Yes, you can save most games on YouPlay to your account. If you wish to finish your game at a later time, click on the 'Save' button in the top-right hand corner of the game play panel.

How many games can I save at the same time?

• YouPlay Members receive 3 save slots and can use tokens to purchase up to 10.
• YouPlay Premium Members receive 10 save slots and can use tokens to purchase unlimited extra slots.

Note: Third party games (PopCap, etc) cannot be saved.

Games marked with a gold shield are only available to YouPlay Premium Members. Subscriber-only games include:

• Chuzzle
• Insaniquarium
• Windoku
• X-factor Sudoku
• Elevenses

Upgrade to a Premium Membership for instant access to these games!

Can't get enough of your favourite puzzle?
YouPlay members can visit the archives for a huge backlist of Crosswords, Number Puzzles and Word Puzzles!

Select a puzzle title from the above three categories. Underneath the daily game you will find the previous four days. Trade tokens to play.

YouPlay Premium Members can also access the extended puzzle archives - there's hundreds to play! The premium archives can be found beneath the puzzles from the previous four days, and are categorised by month.

The column in the bottom right lists the archive puzzles that you have already completed to ensure you never play the same game twice.

Upgrade to a Premium Membership for instant access to the premium puzzle archives.

Try the following trouble-shooting tips:

1. Check your account details. If your monthly or annual subscription payment is due and your credit card has expired, you will not be able to play games or use the features on the site. The Accounts Department will advise you by email if there is any problem processing your payment. If for some reason you do not receive an email, you can contact jessicag@youplay.com for accounts assistance.
   
2. Have you signed-in under the correct user-name? This is especially important if there is more than one member using the same computer to visit YouPlay.
   
3. If the above tips do not solve your problems, fill out a Support Ticket with the following details:

• Your user name
• A description of the problem
• Date and time when the problem first occured
• The type of browser that you are using (Internet Explorer, Firefox, etc)

To fix this problem, first try upgrading your browser. Using the newest version will ensure that you’re getting the best possible view of our site.

If you use Mozilla Firefox, go to - http://www.mozilla.com/firefox/

If you use Microsoft Internet Explorer, go to - http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

We also recommend Apple’s Safari browser. To get it, go to – http://www.apple.com/safari/

ActiveX is a software module which enables certain programs to function, including some games on YouPlay.

You will need to install the correct ActiveX in order to play third party games (such as PopCap). You should receive a prompt to allow Active X the first time you play. If no prompt appears, it could be that more than one person uses your computer, and you are not recognised as having sufficient privileges to install software. If this is the case, try restarting your computer after logging in as the Administrator.  

If you still do not receive the steps to install our ActiveX, you have another option. You should see a yellow drop down box appear near the top of the window asking if you would like to install the PopCap Games Loader, please click this box and select 'Install ActiveX Control'

Once you have installed our latest ActiveX, your game should begin!

Go to Account Details in the menu under the orange Your Account tab. The second item on the list is your password. Click on the 'Change' button and type in your new password. When you have finished, click on the red 'Reset Password' button to save details.

The YouPlay leader boards reward YouPlay members for excellence in game play, adding some friendly competition to the community! If you earn the most points, get the best time, or are a frequent player of a particular game, you will find your user name and avatar represented on the leader boards.

You can visit the profile of another YouPlay member by clicking on their user name in the leader boards.

How high can you climb?

Visit the leader boards in the Players Lounge. Select a game from the drop-down menu on the right. Click on 'Top Point Scorers', 'Top Times' or 'Most Plays' to reveal the best players in each category.

If your name does not appear on a leader board, keep trying!

PopCap Web Games — For Your PC and Mac

Troubleshooting Tips

Note: Online games are free games and only playable over the internet.
In order to play these games, certain components need to be installed and activated on a computer through its browser. Depending on the computer and its browser, this could range from ActiveX components to Java components. If these are not installed through the computer's internet browser, PopCap Games products that are web-based will not operate properly.

Other possible issues that could cause blocking of our online games may be pop-up blockers, firewalls and virus scanners. Please refer to your computers help articles or your browser's help articles regarding installing and activating these components. Purchasing the full-versions of PopCap Games products does not require the usage of browser components. Here are some options in troubleshooting this issue:

Option 1 - Installing our ActiveX [PopCap Games Loader]

If your web game does not automatically start, you may not have the proper ActiveX installed on your computer.

How do I install ActiveX?

You should see a yellow drop down box appear near the top of the window asking if you would like to install the PopCap Games Loader, please click this box and select 'Install ActiveX Control'.

Once you have installed the correct ActiveX, your game should begin!

Option 2 - Clear your internet cache (cookies)

Clearing your internet browser cache/cookies can fix many common issues such as loading or crashing in mid-game. Some browser components may need to have their cache cleared as well. Please select your browser for instructions:

Internet Explorer 5.x or 6.x
1. Launch your Internet Explorer browser.
2. Click on the Tools menu at the top of the browser.
3. Click on Internet Options from the drop-down menu.
4. Click on the Delete Cookies button.
5. Click on the Delete Files button.
6. Click OK.
7. Close your browser and restart Internet Explorer.

Internet Explorer 7
1. Launch your Internet Explorer browser.
2. Click on the Tools menu at the top of the browser.
3. Click Delete Browsing History.
4. Click Delete All.
5. Close your browser and restart Internet Explorer.

Firefox
1. Choose Tools from the main menu (at the top of the Firefox window).
2. Click on Options, and the Options window will appear.
3. Click on the Privacy button on the top left of the window.
4. Click the Cache tab and then click the Clear Cache Now button.
5. Your computer may take a minute or two to delete everything.
6. Once your cursor reverts from the hourglass to the normal cursor, click the OK button at the bottom.
7. Now, close all Firefox windows and re-open Firefox again.

We recommend that you also clear the Java cache and temporary internet files.
Many internet games and tools use Java to operate. Often, clearing the cache for Java will resolve numerous issues. In order to delete the Java cache, which is different from the browser cache, please follow the steps below.

1. Click Start
2. Select Control Panel

Option 3 - Enable Java

Internet Explorer
1. Under Tools, select Internet Options
2. Select the Security tab
3. Set your security level to Medium or lower
4. If you have chosen to customize your security settings for the Internet zone, be sure that under the Java heading, "Java permissions" is not set to "Disable Java." Select one of the three safety levels instead. Also be sure that under the Scripting heading, "Scripting of Java Applets" is set to "Enable" or "Prompt."

Windows XP Users
If you have a new installation of Windows XP or Internet Explorer 6, you may need to download the Java Virtual Machine from Sun. Please refer to the following link: http://java.sun.com/getjava/download.html

Netscape
1. In the Menu bar, click Edit
2. Click Preferences
3. Select Advanced
4. Check mark Enable Java and Enable JavaScript

Firefox
1. Under Tools, select Options
2. Select the Content tab
3. Check mark Enable Java and Enable JavaScript and select OK

Option 4 - Temporarily disable your firewall, pop-up blockers, or anti-virus software

Some antivirus or personal firewall applications incorrectly identify our products as viruses and disrupt or block the software from downloading or registering. Please be assured that products that come from PopCap Games are virus free. We recommend the following options regarding this security software:

Update Your Anitvirus Software
Please visit your AntiVirus Software website for the latest virus definitions to allow the component to load properly.

Disable your Anti-virus Software, Firewalls and Blockers
Temporarily disable your firewall, pop-up blockers, or anti-virus software until the ActiveX successfully loads.

Please refer to your computer or internet browser customer support section for further information on how to temporarily disable these programs.

IMPORTANT: PopCap Games strongly recommends that you re- enable your firewall, anti-virus software and/or pop-up blocker after the ActiveX properly loads.

The majority of games on YouPlay automatically award tokens. You receive more tokens when you play quickly and accurately. You can win tokens by playing the following games:

Crosswords

Classic
Cryptic
Elevenses
Giant
General Knowledge

Number Puzzles

Addoku
Kakuro
Shapeshifter
Sudoku
Windoku
X-factor Sudoku

Word Puzzles

Code Cracker
Wordsearch
Alphabet Mix
Wild Words

Trivia

Quiz Time

The majority of games on YouPlay will award you tokens for playing quickly and accurately. Tokens can be traded for additional game play and other features. You can view your token tally in the orange profile box, found in the top left hand corner of the screen. 

YouPlay Members can trade tokens for:

• Basic archive games (previous four days)
• Additional puzzle save slots

YouPlay Premium Members can trade tokens for:

• Access to all archive games
• Premium avatar items
• Additional puzzle save slots 
  

YouPlay Premium Members have an inbox capacity of 1000 emails.

YouPlay Members have an inbox capacity of 150 emails. Upgrade to a Premium Membership and automatically increase the size of your inbox to 1000 emails.  

Subscribing to a YouPlay Premium Membership gives you access to the complete range of games and features:

• Enter prize draws to WIN cash!
• No annoying ads to inrerrupt your game play
• Access to every puzzle and game category
• Extended game archives
• Personalise your avatar with exclusive accessories
• Extended message inbox - 1000 email capacity
• Chat with friends in real time
• Community forums and blogs
• Leader boards

A Premium Membership is great value at only:

• $4.99 a month
• $39.99 annually

Receive 250 tokens instantly when you sign-up as a Premium Member!

YouPlay takes every measure to ensure the safety of your personal details. We use VeriSign SSL for secure e-commerce and confidential communications and do not store credit card numbers.

Yes. As a service to our members, YouPlay will reactivate lapsed or cancelled accounts for up to 12 months. This means that if you are unable to visit the site for a period of time, you can rest assured that your account (tokens and points, avatar, etc) will not immediately be wiped.

To reactivate an old account, you must sign-up with the same user name and password.

If you have any difficulties, please fill out a Support Ticket for help from a YouPlay team member.

Yes. You can take out a yearly subscription ($39.99) and pay by cheque or money order. Send your payment to the following address:

YouPlay Subscription
Accounts Manager
PO Box 999
Gosford NSW 2250
Australia

The cheque or money order should be made out to YouPlay Pty Ltd, and your full contact details (name, address, phone number) also provided in case we need to contact you. Once the cheque clears, your Premium Membership will be activated.